Delivery Information
FAST DELIVERY SECTION - DELIVERY TIMES
While we endeavor to dispatch orders on the same day, particularly if placed before 10 am, it's important to note that during peak periods, there could be potential delays. In such instances, the dispatch of your order might take slightly longer than usual, in normal circumstances these items are dispatched same day and delivered next working day within the UK.
We would like to inform you that all the delivery timeframes provided are stated in terms of 'working days.' It is important to take into consideration that weekends and bank holidays are not classified as 'working days.' Additionally, please be aware that festive holidays such as Eid are also considered non-working days.
UK SHIPPING
Orders will be processed within 2-3 working days and shipped out as standard delivery in UK mainland (excluding the Highlands). Please be sure to check the dispatch information on the product page, as some of our products have different dispatch dates.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.
Unfortunately, the Next Day delivery is unavailable for Ireland, the Highlands, Channel Islands, and all UK Offshore Islands.
PRE-ORDER - DELIVERY TIMES
Pre-order dates listed on our website are estimates and as such are not guaranteed. Pre-Order shipping dates are subject to change without notice and can delay shipping further, by 2-3 weeks. By placing a Pre-Order you agree to the shipping terms and that any requests for refunds will not be approved unless the delay has exceeded more than 3 weeks.
Kindly be informed that all items labeled as pre-order items will be dispatched in accordance with the indicated timeframe specified for each respective product although we try for as soon as possible ! It is important to note that the majority of pre-order items typically require an average dispatch period of 4 to 6 weeks.
INTERNATIONAL SHIPPING
We currently deliver to over 40 Worldwide destinations.
European orders are sent via a standard tracked delivery service and our courier partners aim to deliver your order within 2-6 working days.
All other International Orders are sent via a standard tracked delivery service (Including USA, Canada & Australia) and our courier partners aim to deliver your order within 5-7 working days.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.
However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our support team
In situations where a combination of in-stock items and pre-order items is included within a single order, the dispatch of the entire order will be temporarily suspended until all items are prepared for shipment.
International shipping charges start from just £19.99, though the cost may vary depending on the destination location.
CUSTOMS/DUTIES
Our pricing structure is exclusive of any import or export expenses, customs duties, and taxes. Please note that while shipments within the UK are exempt from these charges, destinations outside these regions may incur customs duties, import taxes, or related fees, which could vary based on local regulations, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order
TRACKING YOUR DELIVERY
You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order. Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.
PROBLEMS WITH DELIVERY
If you are not in when our partner courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.
To arrange a more convenient re delivery day, please follow the instructions on the card left by the courier.
If you encounter any other problems with your delivery i.e. our partner courier has marked the order as delivered, but you have not received the order. Email our support team within 3 working days. Failing to do so, may result in the claim being rejected by our courier partners. House of Ayeza Ltd cannot be held responsible, if a claim/investigation is rejected by our courier partners in this case.
ADDRESS ACCURACY
Please ensure the delivery address is submitted accurately as we cannot be liable if an incorrect address is supplied to us.
FAILED DELIVERY/ UNDELIVERED PARCELS
Please notify us in writing within 3 working days of dispatch about any missing, incorrect, or undelivered items. Failure to do so would mean claims for missing or undelivered goods will not be entertained.
LOST/DAMAGED PARCELS
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 3 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take upto 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and House of Ayeza Ltd cannot be held responsible for parcels that have been lost/damaged in transit.
LEAVE IN A SAFE PLACE/ ALTERNATE LOCATION
Please be aware that opting for an alternate delivery location, like a safe place or porch, means assuming full responsibility for any potential loss or theft of the parcel. Thank you for your understanding.
CURRENCY/CHARGES
All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.
WORKING DAYS
A working day is referred as Monday to Friday. Saturday, Sunday, and Bank Holidays are not classed as working days.
DELIVERY AREAS IN THE UK
We deliver to the UK mainland, Ireland, Highlands, Channel Islands, and all UK Offshore Islands but currently, we regret we do not deliver to BFPO and PO Box addresses.
HOA - BLOGS
The world of Pakistani designer wear has been absolutely captivating the style-conscious in the UK, thanks to the undeniable influence of fabulous Bollywood divas. We’ve recently seen the ever-gorgeous Kareena Kapoor Khan and the timeless Neetu Sign donning exquisite outfits by renowned Pakistani designers Iqbal Hussain and Mishal Akhani, respectively, sending the fashion world into a tizzy.
Fall in love with 2024’s most gorgeous Pakistani Velvet collections now in the UK.