Shipping policy


PRE-ORDER SHIPPING DATES

Pre-Order dates listed on our website are estimates and as such are not guaranteed. Pre-Order shipping dates are subject to change without notice and can delay shipping further, by 2-3 weeks. By placing a Pre-Order you agree to the shipping terms and that any requests for refunds will not be approved, unless the delay has exceeded more than 3 weeks.


UK SHIPPING

Orders will be processed within 2-3 working days and shipped out as standard delivery in UK mainland (excluding the Highlands). Please ensure to check the dispatch information in the product page, as some of our products have different dispatch dates.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.

International shipping charges start from just £19.99, though the cost may vary depending on the destination location.

Unfortunately, Next Day delivery is not available for Ireland, Highlands, Channel Islands and all UK Offshore Islands.

INTERNATIONAL SHIPPING

We currently deliver to over 40 Worldwide destinations.

European orders are sent via a standard tracked delivery service and our courier partners aim to deliver your order within 2-6 working days.

All other International Orders are sent via a standard tracked delivery service (Including USA, Canada & Australia) and our courier partners aim to deliver your order within 5-7 working days.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.

However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our support team.

CURRENCY/CHARGES

All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.

CUSTOMS & DUTIES

Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.

If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.

TRACKING YOUR DELIVERY

You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order.

Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.

Shipping Methods:

1. Standard Delivery – Pre-Order Items

FREE | Estimated delivery: 4–6 weeks

This shipping option is available for pre-order items. Your order will be dispatched once the item has arrived and is ready for delivery. Please allow approximately 4–6 weeks from the date of placing your order.

Delivery times are estimated and may occasionally vary due to circumstances outside our control, including delays from designers, suppliers, customs or courier services.

Please note: If your order contains multiple pre-order items, we may dispatch the items together once all items are available.

2. Standard Free Delivery – Fast Delivery Items

FREE | Estimated delivery: 2–3 business days

This option is available on items marked Fast Delivery and is provided free of charge within the UK.

Fast Delivery items are normally dispatched promptly and should arrive within approximately 2–3 business days after dispatch.

Please note that delivery times are estimates and may be affected by courier delays or circumstances outside our control.

3. Express Next Day Delivery – Fast Delivery Items

£5.99 | Next Working Day Dispatch + Next Working Day Delivery

This service is available for eligible Fast Delivery items for customers who require their order urgently.

Orders are dispatched on working days only. Orders placed before the applicable daily cut-off time will be processed for dispatch on the next working day, with the parcel then delivered on the following working day.

For example:

  • Order placed Monday → dispatched Tuesday → delivered Wednesday
  • Order placed Friday → dispatched Monday → delivered Tuesday
  • Order placed over the weekend → dispatched Monday → delivered Tuesday

Please note that Next Day Delivery does not mean same-day dispatch. The item must first be processed and dispatched on the next working day, after which the courier’s next-working-day delivery service applies.

Delivery is subject to stock availability, the applicable order cut-off time and courier service availability. Orders placed after the cut-off time will be processed on the following working day, which may result in a later delivery date.

Working days are Monday to Friday, excluding UK public holidays.

4. Express Delivery – Pre-Order Items

£7.99 | Estimated delivery: 1–2 weeks

This option is available for selected pre-order items and allows you to receive your order sooner than the standard pre-order timeframe.

Orders placed using Express Pre-Order Delivery are prioritised for processing and are expected to arrive within approximately 1–2 weeks.

Please note that the 1–2 week timeframe is an estimated timeframe and not a guaranteed delivery date, as pre-order items are dependent on availability and receipt from the designer/supplier.

5. Same Day Delivery – Manchester Only 

£9.99 | Same Day

Our Same Day Delivery service is available exclusively to customers within eligible Manchester postcodes and applies to eligible Fast Delivery items.

Orders placed before the applicable same-day order cut-off time 12:00 noon, will be prioritised for dispatch and delivered on the same day.

Same Day Delivery is subject to postcode eligibility, stock availability, order cut-off times and courier availability. Orders placed after the cut-off may be delivered on the following business day.

Important Shipping Information

  • Delivery timeframes are estimated unless a delivery service is specifically stated as guaranteed.
  • Delivery times begin once your order has been processed and dispatched, unless otherwise stated.
  • Pre-order items have longer processing times because they are ordered or sourced specifically for customers.
  • Choosing an express delivery service does not necessarily reduce the designer’s processing or production time unless the item is specifically listed as an Express Pre-Order item.
  • Courier delays, adverse weather, customs delays, public holidays and other circumstances outside our control may occasionally affect delivery times.
  • Please ensure that your delivery address and contact details are correct when placing your order, as we cannot be responsible for delays resulting from incorrect or incomplete information supplied by the customer.
  • If an order contains items with different delivery timeframes, the order may be dispatched according to the applicable fulfilment schedule.

PROBLEMS WITH DELIVERY

If you are not in when our partner courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.

To arrange a more convenient re delivery day, please follow the instructions on the card left by the courier.

If you encounter any other problems with your delivery i.e. our partner courier has marked the order as delivered, but you have not received the order. Email our support team within 3 working days. Failing to do so, may result in the claim being rejected by our courier partners. House of Ayeza cannot be held responsible, if a claim/investigation is rejected by our courier partners in this case.

LOST/DAMAGED PARCELS

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 3 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and House of Ayeza International Ltd cannot be held responsible for parcels that have been lost/damaged in transit.

ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION

If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.

Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and House of Ayeza will not be liable to compensate orders that are damaged or lost.

WORKING DAYS

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.

DELIVERY AREAS IN THE UK

We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.